Payment Policy

Clips Warehouse offers the following payment options:

1. PayFast

Customers may pay securely online through PayFast using the payment methods available at checkout.

Orders paid through PayFast will be processed once PayFast confirms that the payment was successful.

2. Direct Bank Deposit or EFT

Customers who select Direct Bank Deposit at checkout will receive an order confirmation or invoice by email, together with our banking details and payment instructions.

Please use your order number as the payment reference so that we can identify and allocate your payment correctly.

Orders paid by bank deposit or EFT will only be processed for dispatch once:

• the payment reflects in our bank account; or
• valid proof of payment has been received and successfully verified.

Proof of payment should be sent to the email address stated on the invoice or order confirmation. Clips Warehouse reserves the right to wait for the payment to reflect in our bank account if the proof of payment cannot be verified.

Customers are responsible for ensuring that the correct amount is paid. Any bank charges or transaction fees must be paid by the customer and may not be deducted from the invoice amount.

No Credit or 30-Day Accounts

Clips Warehouse does not offer credit facilities, 30-day accounts or end-of-month payment terms.

All orders must be paid in full before goods will be dispatched. An invoice or order confirmation does not constitute approval of a credit account or permission to pay after delivery.

Stock Availability

Stock is not guaranteed until payment has been received or verified. If an item becomes unavailable before payment is confirmed, we will contact the customer to arrange a suitable replacement, back order or refund.

Dispatch and Delivery

Once payment has been confirmed, the order will be prepared for dispatch. Where applicable, parcels are sent using an overnight courier service.

“Overnight” refers to the courier service selected and does not guarantee next-day delivery. Delivery times may be affected by the destination, order cut-off times, weekends, public holidays, courier delays or circumstances beyond our control.

Incorrect or Duplicate Payments

If an incorrect or duplicate payment is made, please contact Clips Warehouse as soon as possible and provide the relevant order and payment details. Any refund due will be processed after the payment has been verified.

Suspected Fraud

Clips Warehouse reserves the right to delay or refuse the processing of an order where payment appears suspicious, fraudulent or cannot be verified.

Contact Us

If you have any questions about payment for an order, please email us at orders@clipswarehouse.co.za