Cookie Policy

This Cookie Policy explains how Cardwize CC trading as Clips Warehouse (“Clips Warehouse”, “we”, “us” or “our”) uses cookies and similar technologies when you visit https://clipswarehouse.co.za/ (the “Website”).

This Cookie Policy should be read together with our Privacy Policy.

1. What are cookies?

Cookies are small text files that websites place on your computer, mobile phone or other device when you visit them. Cookies allow websites to recognise your device, remember your preferences and collect information about how you use the website.

We may also use similar technologies, such as pixels, tags, local storage and software development kits. In this policy, we refer to all these technologies collectively as “cookies”.

2. Why we use cookies

We use cookies to:

  • operate and secure the Website;
  • enable essential functions such as the shopping cart, checkout and customer login;
  • remember your settings and preferences;
  • understand how visitors use the Website;
  • identify and correct errors;
  • measure the performance of the Website and our marketing;
  • prevent fraud and unauthorised activity; and
  • provide relevant advertising, where applicable and where permitted.

3. Types of cookies we may use

Strictly necessary cookies

These cookies are required for the Website to operate. They support functions such as page navigation, account login, shopping carts, checkout, payment processing, security and fraud prevention.

The Website may not function correctly without these cookies. Because they are necessary to provide the Website and services you request, they generally cannot be disabled through our cookie preference tools.

Functional cookies

Functional cookies remember choices you make, such as your region, language, login details or other preferences. They help us provide a more convenient and personalised experience.

If you reject these cookies, some Website features may not work as intended.

Analytics and performance cookies

These cookies help us understand how visitors find and use the Website. They may collect information such as:

  • pages visited;
  • time spent on particular pages;
  • links or products selected;
  • browser and device type;
  • approximate location;
  • referring website; and
  • technical errors.

We use this information to improve the Website, our product range and the customer experience. Where possible, analytics information is aggregated or de-identified.

Advertising and marketing cookies

Where enabled, these cookies may be used to measure advertising campaigns, limit how often an advertisement is shown and display advertisements that may be more relevant to your interests.

These cookies may track your activity across different websites or services. We will use non-essential advertising and marketing cookies only in accordance with applicable law and your cookie choices.

4. First-party and third-party cookies

First-party cookies are placed by Clips Warehouse or through the Website. Third-party cookies are placed or accessed by service providers whose technology is used on the Website.

Our Website is hosted and supported by Shopify. Shopify uses cookies and similar technologies to provide storefront, checkout, security, analytics and other ecommerce functionality.

Other third parties that may place or access cookies—depending on the services and apps currently enabled—include:

  • payment service providers, including PayFast where used;
  • website analytics providers;
  • advertising and social-media platforms;
  • fraud-prevention and security providers;
  • email and marketing service providers;
  • customer-service or product-review applications; and
  • delivery, fulfilment or other ecommerce service providers.

These third parties may process information according to their own privacy and cookie policies. We do not control the duration or operation of cookies independently placed by third parties.

More information about Shopify’s use of cookies is available at:

https://www.shopify.com/legal/cookies

Shopify’s Consumer Privacy Policy is available at:

https://www.shopify.com/legal/privacy/consumers

5. Information collected through cookies

Depending on the cookie and the services enabled, cookies may collect:

  • your IP address;\
  • browser and device information;
  • device or online identifiers;
  • Website activity and navigation information;
  • search terms;
  • shopping-cart contents;
  • products viewed or purchased;
  • referral information;
  • approximate geographic location;
  • advertising interactions; and
  • account, checkout or session information.

Some of this information may constitute personal information under the Protection of Personal Information Act 4 of 2013 (“POPIA”).

6. Your cookie choices

Where a cookie preference banner or tool is available, you can use it to accept, reject or manage non-essential cookies.

Strictly necessary cookies cannot normally be disabled through the Website because they are required for core functions such as security, shopping carts and checkout.

You can also manage or delete cookies through your browser settings. Most browsers allow you to:

  • view stored cookies;
  • delete some or all cookies;
  • block cookies;
  • block third-party cookies; or
  • receive a warning before a cookie is stored.

Blocking or deleting cookies may affect the operation of the Website. For example, your shopping cart, login session or saved preferences may no longer work correctly.

Your browser provider’s help pages should explain how to manage these settings.

7. Withdrawing or changing consent

Where we rely on your consent for non-essential cookies, you may withdraw or change that consent at any time through the Website’s cookie preference tool, where available.

Withdrawing consent will not affect processing that occurred lawfully before consent was withdrawn. Cookies already placed on your device may remain until they expire or are deleted through your browser settings.

You may also contact us if you need assistance with your privacy choices.

8. Cookie duration

Cookies may be:

  • Session cookies, which generally expire when you close your browser; or
  • Persistent cookies, which remain on your device for a defined period or until you delete them.

The duration of a cookie depends on its purpose and the service provider that places it. We periodically review the cookies used on the Website and aim to retain cookie-derived information only for as long as reasonably necessary for its stated purpose, legal obligations, security or dispute resolution.

9. International processing

Shopify and some of our other service providers may process or store cookie information outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is permitted under POPIA and that appropriate safeguards are applied.

10. Changes to this Cookie Policy

We may update this Cookie Policy when our Website, service providers, legal obligations or cookie practices change.

The revised policy will be published on the Website, and the “Last updated” date will be amended. We encourage you to review this policy periodically.

11. Contact us

If you have questions about this Cookie Policy, our use of cookies or the processing of your personal information, please contact:

Cardwize CC trading as Clips Warehouse
orders@clipswarehouse.co.za
082 652 1649